A Managed Service Provider (MSP) is an Information Technology company that Managed IT Services all aspects of a client's IT infrastructure, usually including end-user systems The ‘earmark’ of a true MSP is that the bulk of the service is provided through 24/7 remote monitoring, maintenance and repair (Help Desk), while on-site visits by field technicians are provided as well. Both remote and onsite services generally operate under a specific ‘guaranteed’ time frame for response. @ https://issuu.com/itsupportla/....docs/what_can_manage
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